[Intro]

Friday, 2:13 A.M.
No engineer has written back
A gray notification crosses Ben's screen
Like a train leaving the track

[Verse]

The error still corrupts the batches
Every fifteenth regional file
Ben opens ticket 9842
Priority marked severe
The last response is his own message:
"Can anybody confirm you're here?"
A green circle turns beside it
Then the status changes shape

[Chorus]

Ticket automatically resolved
Nothing fixed and nothing solved
Three days passed without reply
So the case no longer qualifies
The problem lives, the record dies
Ticket automatically resolved

[Verse]

Ben clicks "Reopen this request"
A box demands a reason why
He writes, "The system remains broken"
It's rejected: reason too wide
He attaches screenshots, timestamps,
Trace IDs and payment rows
The portal caps the upload weight
Five megabytes, and no more

[Chorus]

Ticket automatically resolved
Nothing fixed and nothing solved
Three days passed without reply
So the case no longer qualifies
The problem lives, the record dies
Ticket automatically resolved

[Drum Break]

[Breakdown]

Close the ticket. Clear the queue.
Make the failure look brand-new.
Count the silence. Call it peace.
If no one answers, issues cease.

[Bridge]

The portal measures what it chooses:
Time to close and words per case.
It never measures Ben at midnight
With both hands across his face.

[Verse]

Monday morning Maxwell writes him:
"I hear your concern was closed —
Would you like to review Premium Support
With dedicated response goals?"
Ben prints the green notification
Pins it to the meeting wall
Underneath he writes in marker:
"This did not resolve at all"

[Final Chorus]

Ticket automatically resolved
Now the lie is on the wall
Nothing fixed and nothing solved
But the dashboard pleased them all
A closed request is not a cure
And "resolved" does not mean healed

[Outro]

Ticket 9842
Status green
Production blue

The organ holds one minor chord
The cursor waits
The case ignored